Terms and Conditions city44 – Platform User Guide

In these Terms and Conditions, the following words and phrases carry the meanings defined below, unless the context requires otherwise:

• "Platform" refers to the City44 website accessible via city44.pro, including all sub-domains, mobile apps, and related services.
• "Member" or "User" refers to any individual who has registered and holds an active account on the City44 platform.
• "Account" refers to a personal account registered by the User using valid and verifiable information.
• "Balance" refers to the total cash balance in your City44 account that can be used for gameplay or withdrawn subject to the applicable terms and conditions.
• "Bonus" refers to any free credits, bonus funds, free spins, or other benefits granted by City44 to Members in accordance with current promotional terms.
• "KYC" (Know Your Customer) refers to the identity verification process required before your first withdrawal or when requested by city44.
• "Rollover" refers to the minimum wagering requirement that must be met before any bonus or bonus-related winnings can be withdrawn.
• "Withdrawal" refers to the process of transferring funds from your City44 account to your preferred payment method.

To register and use the City44 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• There are no legal restrictions in your jurisdiction that prohibit participation in online gaming activities.
• Not currently enrolled in any voluntary self-exclusion program for gaming.
• Registering true, accurate, and current information including your full name, phone number, email address, and valid financial details.

Each individual is only permitted to hold one account only on the City44 platform. Multiple account registrations are strictly prohibited and may result in the closure of all related accounts along with the forfeiture of any remaining balances and bonuses. If you suspect your account has been duplicated or misused, contact our support team immediately.

During the KYC process, you may be required to submit a copy of your identity card, passport, bank statement, or other requested documents to verify your identity and source of funds. All submitted documents are handled with full security and used solely for verification purposes.

City44 supports a wide range of popular payment methods in Malaysia, including FPX, DuitNow, bank transfer, Touch 'n Go eWallet, GrabPay, and several other e-wallet options. All financial transactions are processed through a secure payment system with 256-bit SSL encryption.

Regarding deposits:

• The minimum deposit amount is as specified on the deposit page, depending on your chosen payment method.
• Deposits are typically credited to your account within minutes after a successful transaction.
• Any failed or delayed deposits must be reported to customer support along with proof of transaction.
• City44 does not charge additional fees for deposits; however, payment service providers may have their own fees.

Regarding withdrawals:

• Your first withdrawal requires completion of the full KYC process.
• The withdrawal method must match the deposit method used, subject to anti-money laundering policies.
• Withdrawal processing time is between 1 to 3 business days depending on the payment method and account verification status.
• City44 reserves the right to hold withdrawals for security review if unusual activity is detected on an account.
• Withdrawals may only be made to an account or wallet registered under the same name as the city44 account holder.

City44 offers a variety of bonuses and promotions for both new and existing members. Each bonus is subject to specific terms and rollover requirements. It is your responsibility to read and understand the conditions of each bonus before accepting it.

General bonus policy:

• The welcome bonus may only be claimed once per valid new account.
• Rollover requirements are expressed as a multiple of the bonus amount received (e.g., a 15x rollover means you must wager 15 times the bonus amount before winnings can be withdrawn).
• Not all games contribute equally towards rollover completion. Certain games may have a lower contribution rate or be excluded entirely.
• Bonuses have a set validity period. Expired bonuses will be automatically cancelled along with any associated winnings.
• City44 reserves the right to void any bonus if there is evidence of promotion abuse or fraud.
• Bonuses cannot be directly converted to cash; they must first be used for wagering activity on the platform.

Special promotions and exclusive offers under the city44 VIP program have separate conditions and will be clearly stated in the relevant promotional communications. Visit the page Promotions or page VIP for more information on current offers.

The city44 platform offers a wide range of game categories including slot games, sports betting, fish shooting games, and more. Each category has specific rules governed by the respective game provider's terms, in addition to city44's general terms.

• All game results are final and may not be disputed unless there is clear evidence of a proven technical fault that affected the outcome.
• In the event of a technical disruption or system failure during a gaming session, city44 will endeavour to restore the original state based on available system records.
• The use of any automated software (bots), wagering systems that manipulate the RNG, or any other methods that provide an unfair advantage is strictly prohibited.
• City44 uses fraud detection technology that monitors unusual gameplay patterns. Accounts suspected of using unfair methods will be investigated and may be suspended.
• All slot games on city44 use an independently certified Random Number Generator (RNG) to ensure fairness in every round.

For sports betting, the odds displayed are the terms applicable at the time the bet is placed. City44 reserves the right to void any bet if there is a technical error in the odds display or if the sporting event is cancelled in accordance with the relevant sports provider's rules.

As a city44 member, you are responsible for ensuring that your use of this platform is responsible and within the limits set by the laws of your jurisdiction. The following are your key obligations as a platform user:

• Keep your login credentials confidential, including your username, password, and security PIN. Do not share this information with anyone.
• Notify city44 immediately if you suspect your account has been accessed without your authorization.
• Ensure all personal information in your account is accurate and up to date. Inaccurate information may affect your withdrawal process and KYC verification.
• Not using the city44 platform for money laundering or any other illegal activities.
• Play within your own financial means and do not use funds needed for essential living expenses for gambling.
• Make use of the responsible gaming tools provided by city44 if you feel that gaming is starting to affect your daily life.

City44 respects and protects the privacy of every member using our platform. The collection, processing, and storage of your personal data is carried out in accordance with the city44 Privacy Policy, which forms part of these terms.

Personal data you provide during registration and platform use — including your name, phone number, email address, payment information, and gaming activity records — is collected for the following purposes:

• Management and maintenance of your account.
• Processing financial transactions and KYC verification.
• Provision of customer support services.
• Detection and prevention of fraud and illegal activities.
• Communications regarding your account, promotions, and platform updates (subject to your marketing preferences).
• Compliance with applicable legal and regulatory requirements.

City44 will not sell or disclose your personal data to third parties without your consent, except where required by law or necessary for the provision of services you use. For full details, please read Privacy Policy us.

The city44 platform is provided on an "as is" and "as available" basis. While we make every effort to ensure the platform operates smoothly at all times, certain limitations apply to our liability:

• City44 is not liable for any losses arising from service disruptions caused by factors beyond our control, such as internet outages, natural disasters, or third-party infrastructure issues.
• City44 bears no liability for game outcomes that occur under normal conditions with no evidence of technical malfunction.
• We are not liable for losses incurred as a result of you sharing your login credentials or failing to maintain the security of your own account.
• City44's maximum liability in any claim shall not exceed the total amount you have deposited into your account in the 30 days prior to the incident giving rise to the claim.

You may close your city44 account at any time by contacting our support team. Before closure, ensure you have withdrawn all eligible balances from your account, as the closure process cannot be reversed once confirmed.

City44 reserves the right to suspend or terminate any User's account without prior notice in the following cases:

• Violating any of the terms and conditions stated in this document.
• Providing false or misleading information during registration or the KYC process.
• Suspecting fraud, money laundering, or any other illegal activity.
• Accepting deposits from third parties or using another person's account to gamble.
• Systematic abuse of the bonus or promotion system.
• Using automated software, bots, or unfair methods in gameplay.
• Abusive, threatening, or harassing behaviour toward staff or other members.

In the event of account closure due to a terms violation, city44 reserves the right to hold the account balance pending an ongoing investigation. Valid balances will be returned once the investigation concludes, provided no breach is proven.

City44 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on this website.

We will endeavour to notify members of significant changes via email or in-platform notifications. However, it remains your responsibility to review these Terms and Conditions periodically to stay informed of the current applicable terms.

Continued use of the city44 platform after any changes are published constitutes your acceptance of and agreement to the updated terms. If you do not agree with any changes, you have the right to close your account before the changes take effect.

These Terms and Conditions are governed by applicable law. Any disputes arising from the use of the city44 platform will first be resolved through negotiation, and if necessary, through binding arbitration in accordance with the prescribed rules.